Terms & Conditions

 



















Very Important 
We only deliver locally to the Zones that are labeled 1-5 on this map

Each Zone shows a list of towns, 
You must choose the zone that lists your delivery address or is close to it; if not listed.
 We can not deliver unless you choose the correct Zone from the map prior to making final payment, we deliver direct to you.                                                                                 

Your Rights to Cancel: Where the regulations apply, you have a minimum of seven calendar days after you place the order to cancel the contract, you should send an email stating that you are cancelling the contract in accordance with your legal rights and tell us why.
Cancel Order
Your order will be refunded in full minus an admin charge of £3.00 if you have cancelled prior to loading;
Or an Admin fee of £15.00 if your product as already been loaded;
Or an Admin fee of £15.00 plus your zone delivery charge if you have asked us to collect delivered goods, if the load was a tip off load you will be charged a pro rata rate for the cost of a grab truck to collect the load.
  If you cancel after delivery; you must keep the goods safe until they are collected.

PAYMENT:Payment may be made on-line or on the phone, to JOE WALKER HAULAGE by credit or debit card. Cheques can be posted with an order. Cash on delivery is also fine, BUT DO NOT Mail Cash.

SECURITY OF PAYMENT:All on-line credit card details are transmitted in an encrypted form over a secure payment server to ensure confidentiality. You will see https in the address bar of the browser on the page that asks for your card numbers.

DELIVERY TIMES: Goods are delivered within 14 working days for local delivery only.

DELIVERY PRICES:Delivery price will be shown just before you go to the secure server. Every effort has been made to keep them fair whatever combination of goods you choose but if you are worried then email us, and if we are worried we will email you!   Large orders over 200 tonnes please call to discuss your requirements and terms.

THE DELIVERY AREA:Delivery is shown on the map only. Please Emailor call us on 01773 863559, 07976 802107 if you are not within this area to confirm availability and delivery charges. 

ORDER CHASING:Enquires, or concerned about delivery then Email
 or call us on 01773 863559, 07976 802107

Refund Policy: 
Where the regulations apply, you have a minimum of seven calendar days after you place the order to cancel the contract, you should send an email stating that you are cancelling the contract in accordance with your legal rights and tell us why.
Claim Refund
Your order will be refunded in full minus an admin charge of £3.00 if you have cancelled prior to loading;
Or an Admin fee of £15.00 if your product as already been loaded;
Or an Admin fee of £15.00 plus your zone delivery charge if you have asked us to collect delivered goods,if the load was a tip off load you will be charged a pro rata rate for the cost of a grab truck to collect the load.
  If you cancel after delivery; you must keep the goods safe until they are collected.

LIABILITY FOR DELIVERY:We accept no responsibility for loss, damage or injury incurred if our transport is asked to leave the public highway to deliver your goods off road. Our drivers will always attempt to deliver to the required place but sometimes this is physically impossible and we will then deliver at the road side.

Failed Delivery:  Failed delivery charge Will apply in all failed attempts.
We accept no responsibility for loss, if we are unable to deliver your goods due to local restrictions;parking; width; weight and CLEAR WAY, you should tell us at time of placing an order if such restrictions apply and if applicable issue an exemption permit to allow off loading to take place to avoid a failed delivery charge, with all the new tram lines this is causing problems so PLEASE check with the local authority first.

Grab Truck and Crane Load Liability: We accept no responsibility for loss if we are unable to deliver or collect your goods due to local restrictions, over head obstructions, width constraints for access, how close can we get to dispersal, suitability of waste, size, shape, weight. We can only collect inhert none active waste example of inert waste includes Concrete, Tarmac, Hardcore, Brick, Builders Rubble, Subsoil, Clay, Sand, Stone, Topsoil 
Unacceptable active waste includes Wood, Grass, Hedges, Trees, Plaster, Plaster Board, Plastic, UPVC, Cement, Metal, Glass 
If Unsure please telephone; we will be happy to advise

Product Matching: All natural products variey in both colour and texture and just like purchasing tiles it is possible to see a differance because the quarry is dynamic and new blast faces often take place weekly with each zone a different substructure is exposed, so with that in mind it is imperative; if you are trying to match an existing product that you visit our site here at Selston to match it up with your sample before you order.
You will be charged if you reject a load after delivery simply because it is not the same as something you already have, we can not gurantee a match in any way.

PRICES:  Are shown in £ (pounds sterling,GBP) and are all subject to VAT,
5% on Domestic Heating and 20% From 4th Jan 2011 on every thing else

DATA PROTECTION:All customer details are used only by JOE WALKER HAULAGE and will not be passed to any third party.

TITLE:Of ownership passes from JOE WALKER HAULAGE to you when payment has been deposited to our bank account or cash collected at time of delivery(COD).

TRADING: TOPSOIL4UIs The World Wide Web Media platform For JOE WALKER HAULAGE  all trading Is conducted in accordance with and governed by English law.